Understanding  how the different components and value opportunities of social business, enterprise collaboration, and online communities tie back to specific business needs and goals is a key factor for successful implementation and results. It will allow you to set in place the right “enablers”:  the people, processes, governance, as well as technologies, training, marketing, and supporting initiatives.

At Beyond Social, we understand it’s more than just the technology –  that the key lies in aligning the social business strategy to the organizational landscape itself: the people that work there, how they work, the often deeply rooted processes, culture and work habits.

Beyond Social can provide you with the social business expertise and experience you need to reach your objectives:  whether you’re trying to fix some specific pain points, increase innovation opportunities, better engage with existing and new customers, improve knowledge sharing, or improve product service.

We will be your coach, your partner, your mentor at each phase to ensure success before, during, and after launch.

Opportunity assessment >> Readiness analysis >> Roadmap and planning >> Implementation and training >> Marketing and communications >>Review and measurement

As experienced project managers and social business experts we will guide you through the full life-cycle of your social business solutions –  from the initial analysis, definition, and planning on through the build, marketing, on-boarding, training, and ongoing maintenance and measurement.

Our roadmap has been successfully used with organizations in a variety of industries, across a variety of internal as well as external use cases so we know from hands-on experience what works and what doesn’t.

USE CASE EXAMPLES FROM OUR PROJECTS

• Customer engagement: Connect with your customers to increase loyalty and engagement : tap into your customer base and improve how you “listen” to them.
• Knowledge management: Improve knowledge capture and sharing by tapping into employee know-how and identify SMEs (Subject Matter Experts) through increased “open” communications and collaboration.
• Customer support: Gain efficiencies in providing support through improved self-service and creating an organic knowledge base.
• Team collaboration: Improve productivity through easier collaboration across distributed project teams.
• Innovation: Drive innovations through ideation (idea sharing), virtual brainstorming, and thought leadership forums.
• Development life-cycle: Improve product life-cycle efficiencies through better communication and collaboration from design to launch.
• Partner programs: Engage and empower partners to increase sales opportunities.